OG’s Merchandise Return Policy

Thank you for shopping with OG’s Merchandise. We value your satisfaction and strive to provide
high-quality apparel. Please review our return policy below:

Final Sale Policy

All sales of OG’s merchandise are final. We do not accept returns or exchanges unless the item
you purchased is damaged prior to you receiving it. We understand that issues may arise, and
we are here to help if your purchase is defective.

Damaged Item Policy

If you receive a damaged item, please follow these steps to initiate a return:
1. Contact Us: Notify our customer service team within 7 days of receiving the item by
emailing [customer service email] or calling [customer service phone number]. Provide
your order number, a detailed description of the damage, and any relevant photos of the
damaged item.

2. Return Authorization: Once your claim is reviewed and approved, we will issue a return
authorization and provide instructions on how to return the damaged item.

3. Return Shipping: You will receive a prepaid shipping label to return the damaged item
to us. Please ensure the item is securely packaged to prevent further damage during transit.

4. Inspection and Replacement: Upon receiving the damaged item, we will inspect it to
confirm the damage. If the item is found to be defective, we will process a replacement
at no additional cost to you. If a replacement is not available, we will issue a full refund to
your original method of payment

Conditions for Return:

● The item must be returned in its original packaging, including any accessories, tags, and
documentation.
● Items that have been worn, washed, or altered are not eligible for return or exchange.
Non-Returnable Items
● Gift cards
● Final sale items
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the
approval or rejection of your refund. If approved, your refund will be processed, and a credit will
be automatically applied to your original method of payment within a certain number of days.

Customer Service

For any questions regarding our return policy, please contact our customer service team at
[customer service email] or [customer service phone number].
Thank you for your understanding and for supporting OG’s Merchandise.
That’s it. That’s all.